Help

What is mute.link?

It is one place to manage the marketing messages you receive from Viva Leisure and its brands, by email, SMS, app notification and phone.

How do I sign in?

Enter your email address or mobile number. We send a link to an email address, or a 6 digit code to a mobile number. There is no password. Links and codes work once and expire after a few minutes.

How does verification work?

You can only see and change preferences for an address you have verified. If another email address or mobile number is linked to the same account, it is shown masked. Choose Verify to manage and we will send a link or code to that address.

How quickly does a change apply?

Unsubscribing takes effect immediately. If a message was already being sent when you made the change, you may still receive that one.

Do I need to sign in to unsubscribe?

No. The unsubscribe link in any marketing message from us opens a page where you can opt out without signing in. It is free.

Will I still get messages about my account?

Yes. Service messages, such as receipts, payment notices and changes to your membership, are not marketing and are still sent.

Who do I contact?

If something does not look right, or you cannot access an address, contact us using the details at the bottom of this page.

Email us at info@vivaleisure.group